Return & Exchange Policy

At Scentelix, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer returns and exchanges under the following conditions:

1. Returns

You may return items within 30 days of receipt.
To be eligible for a return, the item must be unused, in the original packaging, and in the same condition you received it.
Please note that shipping fees are non-refundable.

2. Exchanges

We accept exchanges for items that are defective, damaged, or incorrect.
To exchange an item, please contact us within 30 days of receiving your order. We will guide you through the exchange process.

3. Refunds

Once your returned item is received and inspected, we will process your refund. The refund will be credited to your original payment method.
Refunds are processed within 5-7 business days after approval.

4. How to Return or Exchange

To initiate a return or exchange, please contact us through our Contact Us page with your order number and reason for the return or exchange.
We will provide you with the necessary instructions to send the item back.

5. Non-Returnable Items

Certain items such as opened or used perfumes may not be eligible for return or exchange unless they are defective or damaged.

6. Shipping

Customers are responsible for the return shipping costs unless the item was damaged or defective. We recommend using a tracked shipping service for returns.

7. Contact Us
If you have any questions or need assistance with returns or exchanges, please contact us via our Contact Us page.